General terms and conditions

Article 1 - Definitions

For the purposes of these provisions, the following terms shall have the following meanings:

Withdrawal period: the period during which the consumer can exercise his right of withdrawal.
Consumer: a natural person who does not engage in a professional activity and enters into a distance contract with the seller.
Day: a calendar day.
Fixed-term agreement: a distance contract concluded for the gradual delivery of goods and/or services.
Durable medium: any medium that enables the customer or seller to store information in a way that allows future access and unaltered reproduction of the information.
Right of withdrawal: the possibility for the customer to withdraw from the contract within the cooling-off period.
Entrepreneur: a natural or legal person offering goods and/or services to private customers at a distance.
Distance contract: the conclusion of a contract using communication technology without the customer and seller being present at the same place simultaneously.
Remote communication technology: a means that can be used to conclude a contract without the customer and seller being present simultaneously.
General Terms and Conditions: the standard terms and conditions of the seller.

Article 2 - Identity of the Seller

E-mail: info@fashion-outlets.com

Article 3 - Applicability

The General Terms and Conditions apply to every offer made by the seller, as well as to every distance contract concluded and every order placed between the seller and the customer. The General Terms and Conditions shall be made available to the customer before the conclusion of the distance contract.

Article 4 - The Offer

If an offer has a limited validity period or is subject to conditions, this shall be clearly stated. The offer shall contain a complete and accurate description of the products and/or services offered. Clear errors in the offer do not bind the seller. Photos, specifications, and information in the offer are for illustrative purposes only and do not constitute grounds for compensation or dissolution of the contract.

Article 5 - The Contract

This contract is concluded at the moment the customer accepts the offer and meets the required conditions. In the case of electronic acceptance, the seller shall immediately confirm receipt of the acceptance electronically. Until this receipt is confirmed, the customer may dissolve the contract. The seller shall take appropriate measures to secure the electronic transmission of data.

Article 6 - Right of Withdrawal

For purchases of products, the customer has the right to withdraw from the contract within 30 days without giving any reason. The period begins on the day following receipt of the product by the customer. During this period, the customer must handle the product and its packaging with care and only unpack or use it to the extent necessary to determine whether he wishes to keep the product. Within 30 days of receipt, the customer must inform the seller in writing or by email of his intention to exercise his right of withdrawal. After this notification, the customer has an additional 30 days to return the product, with timely proof of shipment. In the absence of notification or return within the specified periods, the purchase is deemed final.

Article 7 - Costs upon Cancellation

In exercising the right of withdrawal, the return costs are borne by the consumer. The entrepreneur shall refund the amount paid by the consumer within 5 days of receiving the return shipment, provided the product has been returned in full or there is sufficient evidence of full return.

Article 8 - Exclusion of the Right of Withdrawal

For certain products, the entrepreneur may exclude the consumer's right of withdrawal, provided this is clearly and timely stated in the offer before the conclusion of the contract. This applies in particular to customized products, personal items, non-returnable or perishable products, products subject to price fluctuations in the financial market, opened audio and video recordings, software, and hygiene products whose packaging has been opened. Exceptions are also provided for services with specific terms or that have already begun with the consumer's consent before the end of the cooling-off period, as well as for bets and lotteries.

Article 9 - Prices

During the validity period of the offer, the prices of products and services shall not be increased unless there are changes in VAT rates. Price changes up to 3 months after the conclusion of the contract are only permitted if required by law. After 3 months, price increases are only permitted if the consumer agrees or has the right to terminate the contract. Deliveries outside the EU may be subject to customs duties or administrative fees by the postal or courier service. Typographical errors are reserved, and the entrepreneur is not obliged to deliver products at an incorrect price.

Article 10 - Conformity and Warranty

The merchant ensures that the products and services conform to the agreement, the specifications as stated in the offer, as well as the usual standards of quality and use, and the applicable legal provisions. Any defects must be reported in writing within 30 days of delivery. The warranty period corresponds to the manufacturer's warranty, and the merchant is not responsible for the suitability of the products for specific applications or purposes. The warranty does not apply in case of self-repair, improper use, exposure to unsuitable conditions, or violation of regulations.

Article 11 - Delivery and Performance

The merchant commits to the utmost care in receiving and fulfilling orders for products. Delivery occurs within a period of 30 days, unless otherwise agreed. Delays or incomplete performances shall be notified to the consumer within 30 days of the order. In case of delay or incomplete performance, the consumer has the right to terminate the agreement free of charge and receive compensation. Upon termination, the merchant shall refund the amount paid within 5 days. In case of impossibility to deliver an ordered product, the merchant will attempt to propose a replacement item, clearly indicated upon delivery. The right of withdrawal is not excluded for replacement items, and any return costs are borne by the merchant. The risk of damage or loss of products rests with the merchant until delivery to the consumer or a designated representative, unless otherwise agreed.

Article 12 - Agreements with Specific Duration: Duration, Termination, and Renewal

Termination: An agreement for an indefinite period, aimed at the regular delivery of products (including electricity) or services, may be terminated by the consumer at any time according to the agreed termination rules and with a maximum notice period of one month. For an agreement for a definite period, aimed at the regular delivery of products or services, the consumer may terminate it at the end of the agreed period according to the agreed termination rules and with a maximum notice period of one month. For both types of agreements, the consumer may terminate at any time under the same conditions as those set by the merchant.

Renewal: An agreement for a definite period, aimed at the regular delivery of products or services, is not automatically renewed for a specific duration. An exception applies to an agreement for the regular delivery of newspapers, magazines, and periodicals, which can be tacitly renewed for up to three months, provided the consumer can terminate it within one month before the end. An agreement for the regular delivery of newspapers, magazines, and periodicals as part of a trial subscription automatically ends at the end of the introductory period.

Duration: For agreements with a duration of more than one year, the consumer may terminate them at any time after one year with a maximum notice period of one month, provided it is reasonable and fair.

Article 13 - Payment

Unless otherwise agreed, the consumer must make payment within 7 working days from the start of the cooling-off period, as determined in Article 6, paragraph 1. For services, this period begins after the consumer receives confirmation of the agreement. In case of incorrect payment details, the consumer is obliged to immediately inform the merchant. In case of non-payment by the consumer, the merchant, subject to legal limitations, is entitled to charge the agreed costs to the consumer.

Article 14 - Complaints Procedure

In case of complaints about the execution of the agreement, the consumer must inform the merchant fully and clearly within 30 days of discovering the defects. The merchant will respond to complaints within 30 days of receipt. If handling a complaint takes longer, the merchant will send an acknowledgment of receipt within the first 30 days, stating the expected period for handling. If a complaint cannot be resolved amicably, a dispute arises which is subject to arbitration. This complaints procedure does not prejudice the obligations of the merchant unless otherwise agreed in writing. Upon justified complaints, the merchant will, at his discretion, carry out replacement deliveries or free repairs.

Article 15 - Disputes

Contracts between a business owner and a consumer to which these general terms and conditions apply are governed exclusively by U.S. law. Even if the consumer is domiciled abroad.